As more people signup for PlannerX, our customer feedback has also started coming in. We have discovered some limitations of the system and are working on them. Here are some of the problems that are on top of my list.
- No projects found error. Seems to occur when there are a lot of projects on Basecamp account.
- String can not be parsed as XML error. Occurs due to Unicode encoding issues. Affects people using non English characters – and this is majority of our customers!
- 404 Error on plan save. Occurs when you promote / demote existing plan items.
If you are our customer, I want to let you know that we are working on these items, and will have solutions soon.
I am a little upset and worried due to these issues. At the same time, I am thrilled by the commitment of PlannerX users! Kudos!
It is an outrageously good customer service you give! Thanks! I will demonstrate your modules to all of our company employees and managers, which hopefully will result in us embracing activeCollab with Reports and Planning as our main project handling tool! :-)
