Tickets Plus 1.6.1 – Quickify support and bug fixes

this entry has 7 Comments/ in News / by Apps Magnet

February 20, 2012

We just released an update to Tickets Plus module for activeCollab. This version (1.6.1) adds support for Quickify – an excellent activeCollab addon from activeLabs. And fixes a number of bugs we introduced in version 1.6!

Enhancements

Added support for Quickify from activeLabs

Fixes

Error “Call-time pass-by-reference has been deprecated” in PHP 5.3
Compatibility with the activecollab 2.3.2
Reply of comment via email made it private
Reply to comment via email removed all assignees
Status update activity added twice
Ticket creation via email set workflow status to “Open” instead of default workflow status

This is a recommended upgrade for everyone using Tickets Plus.

Free Webinar: The Jet Speed Combo – Quickify and Tickets Plus

We are running a live webinar about Quickify and Tickets Plus integration on Wed, Feb 22, 2012 12:00 PM EST. Nathan from activeLabs will demonstrate how Quickify integrates with Tickets Plus, and will provides tips on working even quicker within activeCollab!!

And I’m informed, he has some never-before-special-deal for everyone who’ll attend the webinar!

Click here to download webinar recording video and the special offer

Tags: activelabs, quickify, tickets_plus, update

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Nick Wood

With this closer integration, can quickify’s “quick edit” be configured to allow me to set the tickets status?
- https://www.appsmagnet.com Apps Magnet
  
  Yes! That’s one of the biggest benefits!
  
  Do join the webinar if you can. We will cover this and other integration benefits
Nick Wood

Won’t be able to make the webinar – is this documented somewhere?
- https://www.appsmagnet.com Apps Magnet
  
  We’ll try to make a recording available!
  - https://www.appsmagnet.com Apps Magnet
    
    BTW the recording is here.
Nick Wood

So I have Quickify 1.3.4 and Tickets Plus 1.6.1 installed, and I see some new features. But when I do the quick reply, it doesn’t let me change the status, assigned to, etc. All it lets me do is check the “mark as completed” checkbox. Are there special instructions to get this to work? When I go to the regular ticket view (not quickify), I can update the status, assignee, etc when adding a comment.
- https://www.appsmagnet.com Apps Magnet
  
  @Nick: The integration was added in Quickify 1.3.5. You should be able to download it from your members area on activeLabs. Please use that version.

Tickets Plus 1.6.1 – Quickify support and bug fixes

Enhancements

Fixes

Free Webinar: The Jet Speed Combo – Quickify and Tickets Plus

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