Comments on: Quickly access all support tickets of a customer in Tasks Plus module for activeCollab

By: Malay Ladu

Malay Ladu — Sat, 23 Nov 2013 07:12:40 +0000

Hi Rachel,

If you set up an incoming email and set an action to create a support ticket then anyone who is send an email to that incoming email is create a task. Task Plus module treat those tasks as a Support Ticket.

So, your client don’t need to go and login to any support system to raise ticket. Client can easily communicate through an email and whole conversation stays in activeCollab.

Hope that answers your question.

By: Rachel C

Rachel C — Fri, 22 Nov 2013 16:26:59 +0000

At the risk of sounding stupid, how does one create a “support ticket”? How is that different from a task?

By: Apps Magnet

Apps Magnet — Fri, 22 Nov 2013 05:16:03 +0000

This will show up for support tickets only (not all tasks). And will show if the same client has created other tickets in past. Shows up between task quick info pane and description pane.

By: Rachel C

Rachel C — Thu, 21 Nov 2013 16:02:38 +0000

I’m updated, but I don’t see how to use this.