The first feature is the Highlighted Customer Comment feature.

(Note: This feature was added into Mizen a few days back and looking at the customer response we received….we thought of extending it to Comments Plus Module as well )

Previously, customer comments looked the same as any other comments in the system. One had to literally dig into the details of the comments so as to distinguish between a customer reply and a employee reply. This not only was a total time waste but also increased frustrations incase the project to be scanned was huge and had multiple participants involved.

Customer Comments – Previous Look

With this new feature, the customer comments get highlighted in a different color. This makes it standout and recognizing customer comments gets much quicker and easier.

Customer Comments- New Look

The second feature is the Predefined Templates.

It is seen that we often have to draft fixed replies to customers. It could be as simple as a Thank you mail for testimonial that the customer sent you or it could be a pre-sales question inquiring about some product and its details.

What we originally did was :

1) Create a master text document having such predefined replies and then copy paste the reply as and when we received a corresponding customer mail

or

2)The hardworking guys simply sat and drafted the whole reply every single time… Whereas now, stop spending those extra minutes drafting such mails each time a customer sends a testimonial or asks for product details…or hunting the master text document.

Simply use the Comments Plus Module. Create a template of ready made replies and use them as and when required.

Comments Plus Module now allows you to save ready made replies in the form of templates. You can simply create a template and then use it multiple times whenever required. Kindly check out the screen shots below for better visual understanding.

comment-template

add-edit-delete-template

What Next?

Download Comments Plus Module to test drive this feature now!!!

Previous Problem

Client Comments – Previous Look

The customer comments were not distinct. Mizen did not differentiate customer comments from the other comments. It had the same look and feel as any other comment in the system. This made it difficult for an employee to scan through the conversations. One had to literally read through comments and figure out if that was a reply sent by a customer or by just another employee belonging to that project. Now if the conversations were short this method was bearable. However, if we had a huge project with multiple employees and clients working simultaneously on it. It would be a big pain to address this issue.

Current Solution

Customer Comments- New Look

We came up with a simple solution. Just like we treat our customers differently. We thought of changing the look of the customer comments. Although nothing fancy just a change in the color of customer comments it serves its purpose the best.

You no longer have to dive into the comments to figure out which of them is a customer reply. Just a scan and you can easily distinguish a customer reply from the other comments. So no matter however long are the project discussions or however huge are the number of participants in the project, customer replies will standout thanks to this amazing feature.

 Check it out and let us know your feedback. Suggestions are welcome

Earlier Time Reports Plus screen

What we realized was that the older TRP (Time Reports Plus) module had all sought after information related to time reporting, but  it did not have was a seamless, one screen, experience in a typical time reporting workflow.

To get different perspectives on the time tracked, you’d have to change summarization parameters to look at key performance indicators – for example, hours billable, pending, non billable etc. We felt this was a little tedious.

This time, we placed the most important KPI’s and right on the time reports page. So you can easily evaluate them, and do not have to run filters again and again.

Here’s the new look of Time Reports Plus:

The New Time Reports Plus with KPIs at a glance

Here are the KPIs we’ve included.

Comparison KPIs: This Week vs Previous Week & This Month vs Previous Month’s time tracked.

Time by Billable Status Billable, Pending, Non Billable, Paid time tracked.

Summary KPIs for Projects, Users, Job types, Project Category, Task Category and Company.

• Project – see time tracked on all projects
• Users – time logged by different people in your team
• Job Type – gives clarity regarding time spent on each type of work
• Task Category – summarized view of time logged in different categories
• Project Category – figure out what type of projects are consuming time
• Company – time spent for each client

I believe you’ll find these KPI’s useful.

Try out Reports Plus today!

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