We have moved our own help desk systems to activeCollab + Tasks Plus module for a few weeks now. And eating your own dog food is improving the product!!

Eating your own dog food, also called dogfooding, is a slang term used to reference a scenario in which a company (usually, a computer software company) uses its own product to demonstrate the quality and capabilities of the product.
Wikipedia

Yesterday we released an update to Tasks Plus that addresses two important usability issues.

1. Tasks Plus now allows you to add your own “signature”. This signature will be added to outgoing mails on all comments you post on support tasks (and not on normal tasks).
2. Tasks Plus can automatically change workflow label of a support ticket when client responds to it. This lets you easily see items that need your attention.

Adding your own signature for support tickets

• Go to your user profile
• Click on Options. Select Add Signature.
  
• Add whatever you like to be appended to your comments on support tickets.
  

Automatically changing task label when client replies

• Go to activeCollab admin – Tasks Plus Settings
• Locate the option to “Auto change workflow label”. Set it to any label you want.
  

Changelog for Tasks Plus 4.1.1 (activeCollab 4 version)

Fix:
- Error (ConfigOptionDnxError) on task view page.

Tasks Plus 4.1

Enhancement
+ Change the workflow label of a support ticket when client comment on a task.
+ Added user signature when replying to support ticket

Fix:
- Code Snippets were not added while commenting in aC4.
- System notification was not generated properly when support ticket is created through incoming email.
- Fixed error when change the label of a subtask.

Changelog for Tasks Plus 3.4.8 (activeCollab 3 version)

Enhancement
+ Auto change label of support ticket after client's comment.

Fix:
- Code snippets were not added while making Comment

We hope you like these changes! If you have started using Tasks Plus / activeCollab for your helpdesk, do let us know your stories!