Quickly access all support tickets of a customer in Tasks Plus module for activeCollab

this entry has 4 Comments/ in News / by Malay Ladu

October 30, 2013

Let’s now talk about a new feature we added recently to Tasks Plus module for activeCollab 4.

We are using Tasks Plus module as our own support system. When we were working on a support ticket, many times we found it necessary to review previous tickets from the same customer – and their status. Scratching our own itch, we added a list with quick access to all support tickets of this client.

This comes in very handy! We get a full interaction history with this client, and can even answer multiple pending support tickets easily.

Here’s a screenshot of how this looks:

Other support tickets from this customer

Want this for your activeCollab? Download the latest version of Tasks Plus now!

← View task assignments grouped up to four levels deep with Planning module for activeCollab (previous entry)

(next entry) Concept Preview – Mizen – do less, get more done – for activeCollab →

Rachel C

I’m updated, but I don’t see how to use this.
- https://www.appsmagnet.com Apps Magnet
  
  This will show up for support tickets only (not all tasks). And will show if the same client has created other tickets in past. Shows up between task quick info pane and description pane.
Rachel C

At the risk of sounding stupid, how does one create a “support ticket”? How is that different from a task?
- Malay Ladu
  
  Hi Rachel,
  
  If you set up an incoming email and set an action to create a support ticket then anyone who is send an email to that incoming email is create a task. Task Plus module treat those tasks as a Support Ticket.
  
  So, your client don’t need to go and login to any support system to raise ticket. Client can easily communicate through an email and whole conversation stays in activeCollab.
  
  Hope that answers your question.

Quickly access all support tickets of a customer in Tasks Plus module for activeCollab

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