It’s holiday time and to add to your delight we have these amazing features added to Comments Plus Module.

The first feature is the Highlighted Customer Comment feature.

(Note: This feature was added into Mizen a few days back and looking at the customer response we received….we thought of extending it to Comments Plus Module as well )

Previously, customer comments looked the same as any other comments in the system. One had to literally dig into the details of the comments so as to distinguish between a customer reply and a employee reply. This not only was a total time waste but also increased frustrations incase the project to be scanned was huge and had multiple participants involved.

Customer Comments – Previous Look

With this new feature, the customer comments get highlighted in a different color. This makes it standout and recognizing customer comments gets much quicker and easier.

Customer Comments- New Look

The second feature is the Predefined Templates.

It is seen that we often have to draft fixed replies to customers. It could be as simple as a Thank you mail for testimonial that the customer sent you or it could be a pre-sales question inquiring about some product and its details.

What we originally did was :

1) Create a master text document having such predefined replies and then copy paste the reply as and when we received a corresponding customer mail

or

2)The hardworking guys simply sat and drafted the whole reply every single time… Whereas now, stop spending those extra minutes drafting such mails each time a customer sends a testimonial or asks for product details…or hunting the master text document.

Simply use the Comments Plus Module. Create a template of ready made replies and use them as and when required.

Comments Plus Module now allows you to save ready made replies in the form of templates. You can simply create a template and then use it multiple times whenever required. Kindly check out the screen shots below for better visual understanding.

comment-template

add-edit-delete-template

What Next?

Download Comments Plus Module to test drive this feature now!!!

Any company be it into products or services treats their customers specially. We thought of applying this simple psychology that we use everyday in our businesses in Mizen as well.That is, we felt that comments from our customers must look different.

Previous Problem

Client Comments – Previous Look

The customer comments were not distinct. Mizen did not differentiate customer comments from the other comments. It had the same look and feel as any other comment in the system. This made it difficult for an employee to scan through the conversations. One had to literally read through comments and figure out if that was a reply sent by a customer or by just another employee belonging to that project. Now if the conversations were short this method was bearable. However, if we had a huge project with multiple employees and clients working simultaneously on it. It would be a big pain to address this issue.

Current Solution

Customer Comments- New Look

We came up with a simple solution. Just like we treat our customers differently. We thought of changing the look of the customer comments. Although nothing fancy just a change in the color of customer comments it serves its purpose the best.

You no longer have to dive into the comments to figure out which of them is a customer reply. Just a scan and you can easily distinguish a customer reply from the other comments. So no matter however long are the project discussions or however huge are the number of participants in the project, customer replies will standout thanks to this amazing feature.

 Check it out and let us know your feedback. Suggestions are welcome

Task Plus has been one of our flagship modules and we have spent considerable amount of time making it more and more useful for our clients.

This month we thought of introducing a something clients have asked us before – the ability to add more than one subscriber to a support ticket.

Earlier, you could create a new support ticket in Tasks Plus (on behalf of the customer) – but with one email address only. Now, you can separate multiple email addresses (and names) with a comma; and Tasks Plus will subscribe all those people to the newly created support ticket.

Along with this, we also added some fixes.

The first bug we fixed was related to comment status. Consider a task containing Confidential / Private comments. If you merged it with another task, the confidential / private comments became “normal” – hence visible to others.

We’ve fixed this bug. So comments will retain their privacy status in the merged task.

The next fix was regarding ‘Localization of Email Template’. It was noticed that even when a non-English language was selected, email templates were still in English.

We’ve fixed this too – so that email templates are localized.

Hope this addition and fixes help you!

You can learn more about Tasks Plus here…