Any company be it into products or services treats their customers specially. We thought of applying this simple psychology that we use everyday in our businesses in Mizen as well.That is, we felt that comments from our customers must look different.

Previous Problem

Client Comments – Previous Look

The customer comments were not distinct. Mizen did not differentiate customer comments from the other comments. It had the same look and feel as any other comment in the system. This made it difficult for an employee to scan through the conversations. One had to literally read through comments and figure out if that was a reply sent by a customer or by just another employee belonging to that project. Now if the conversations were short this method was bearable. However, if we had a huge project with multiple employees and clients working simultaneously on it. It would be a big pain to address this issue.

Current Solution

Customer Comments- New Look

We came up with a simple solution. Just like we treat our customers differently. We thought of changing the look of the customer comments. Although nothing fancy just a change in the color of customer comments it serves its purpose the best.

You no longer have to dive into the comments to figure out which of them is a customer reply. Just a scan and you can easily distinguish a customer reply from the other comments. So no matter however long are the project discussions or however huge are the number of participants in the project, customer replies will standout thanks to this amazing feature.

 Check it out and let us know your feedback. Suggestions are welcome

Mizen (rhymes with vision), is code name for a new module we are building. In fact, I wanted to build something like it three years ago. We even built a few prototypes in 2010, 2011 and 2012, but nothing came out to public.

This time, we’re removing all the complex “features” and keeping it to the most useful essentials.

Watch the video preview below, and let us know your comments…

Mizen will essentially:

• Automatically pick up assignment filters and show you results in a cleaner, simpler, faster interface
• Quickly complete, comment on or add time to your tasks
• Be available globally – from a link in left most, main menu in activeCollab
• Integrate well with activeCollab, yet offer something that greatly increases productivity

That’s the vision we are building Mizen with!

What would you like it to do? Should it be a new module, or should we bundle it in Planning module? Or Tasks Plus? Anything else you feel we should include in it? Remove from it?

Let us know! Thanks!