I was skeptical about money back guarantees when we started Apps Magnet a year back. Since we were selling installable software, it is easy for people to just buy one copy, ask for a refund, and continue using it.

It was difficult for me, when someone said they wanted a refund. It was difficult to hear that they were getting errors, while I wasn’t! It sunk my heart when someone said they did not find the product suitable / found it disappointing.

We do not advertise a money back assurance for any of our products. Although we provided refunds to anyone who asked for it. I did that reluctantly at the beginning.

Now I am very happy to provide refunds. I don’t know why! Probably it’s because we have received so much praise for our products, it’s easy to hear an occasional rant. Partly also because the % of people asking for refunds is very low. And it felt right to provide refunds – it was giving respect to customers.

I am happy to announce that a 30-day money back guarantee is now standard on all our products. We will update our site / promotional material to include this over the next few days.

We believe our products can provide radical productivity improvements. And we are backing it up with a money back guarantee!

Go ahead, buy one today.

And all our existing customers, thank you for your support and faith!

:Nirav

How do you upgrade Reports Module for activeCollab?

Here are the basic steps in upgrading Reports Module for activeCollab.

1. Ensure you have the latest version of Reports module.
2. Unzip the module on your computer. You should see a folder named “for-upload”.
3. Go to your activeCollab installation website. Go to administration panel.
4. Click on “Modules”, then “Reports Module”.
5. Click “Uninstall” to remove the current version of Reports Module.
6. Upload files from the “for-upload” folder to your server via FTP / SCP. Overwrite existing Reports module files in activecollab/application/modules/reports/ and public/assets/modules/reports/ folders. Make sure you upload files to the right locations and are not overwriting any folders other than the two above.
7. Go back to activeCollab administration screen -> Modules -> Reports Module.
8. Click “Install”. This will taken a snapshot of your data again and set up the Reports module.
9. Confirm that “can_use_reports” permission is enabled on appropriate System Roles as you need.
10. Upgrade is complete! You can now enjoy the fresh new Reports module!

Hours

How many hours is your team spending on projects every week? Hours chart shows a bar chart of hours spent by all people on projects.

Put this to use!
As you may expect, this will give you a quick analysis if team is over-worked or under-worked. When you correlate the amount of hours worked with iteration or burndown chart, you can see what category of work could have taken time each week. A sudden fall in hours may indicate team reduction or vacation. A sudden rise may mean increase in team or overtime!

We have kept provision for estimated hours in the system, but you won’t see any data for it now. It’ll come in another module!