It’s always more satisfying to talk with people with faces. When you can put a face to a name, you suddenly feel related. This connection helps you collaborate better.
I have worked on hundreds of projects using activeCollab, Basecamp and other solutions. Many times I have not even met the client in person. Seeing their face just makes it so much more comfortable when I next call / email them.
activeCollab allows users to upload an avatar image, but most clients won’t bother doing it. This means you will see those dull, gray default avatar icons while you work with them on your projects.
Enter acHack – Gravatar. This hack will pull avatar image from Gravatar if none found on activeCollab. It’s a little hack that makes a lot of difference.