Tickets is probably the most used aspect of activeCollab. Our latest offering – Tickets Plus – adds loads of productivity enhancements to Tickets module.
- Add Estimates and Start dates to tickets
- Track status of the ticket via Workflow Statuses – new, reopened, feedback, acknowledged, assigned, resolved, closed.
- Quick Update a ticket – change status and assign to a person
- Icons for ticket categories – makes it easier to review them at a glance
- Quickly jump to a ticket by entering its ID
- Enhanced ticket listing view – adds workflow status, one click description of the ticket, due date and more…
- Sort tickets list easily
- Quickly update status of tickets via batch update
- Track changes to a ticket better with full change log
- Jump to ticket edit screen right from tickets listing – save time
- Use estimates, start dates and statuses in template projects – they will all adapt to the new project’s dates
These hacks were available exclusively to Planning Module customers for over a year and we are now making them available to everyone. The hacks are available at $49 now.