Two Things: Either We Did Too Well, Or We Messed Up
When you release an upgrade and start receiving customer emails in minutes, it could mean two things. Either you messed up and broke things with the latest release, or you did really well and people loved latest enhancements.
It happened with us today and we fell in the “did well and broke some” category. (I always like “and” more than “or” 😉
Soon after we released the upgrade, we got reports about some upgrade issues. Upgrades typically require re-installing a module. That can be a hassle for the user and complicated for the module, so we added some auto – upgrade logic this time around. So basically, Tickets Plus / Planning / Reports would automatically detect if some settings are missing, and add them automatically. This is not the most elegant method, but has worked well for us. (we tried it first in the Communications module).
But this time we did missed a few items. So some people saw errors after uploading latest version files. I and Malay quickly fixed these issues, and we have posted Tickets Plus 1.5.1 now.
We recommend you use this version.
- Activity log showed ticket creator name instead of updater name
- Estimate was not being shown while adding a ticket
- Fixed a few problems with upgrading
- Fixed Invalid Param Error
Updated Planning Module to 1.7.1 too
Since we changed a file in Planning Module too, we have bumped the version to 1.7.1. This file is related to updates in the Tickets Plus module, but we recommend you use latest versions of both products.
On a side note, I wish this was automated…
I wish we could hit a button and push automatic upgrades to all clients. We do something similar for acGarage customers, and I wish we could give acGarage to all customers… Ideally, it would work like WordPress auto upgrade. Prompting users when new updates are available and automatically downloading and applying it. We have worked with WordPress auto upgrade extensively in Smart Manager for WordPress e-Commerce. And it’s something we have almost ready for acGarage’s next version. Hopefully we will get time to complete it soon and provide it at an affordable price to all customers.
What do you say?