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Continuous improvements make customers happy

this entry has 0 Comments/ in News, PlannerX / by Apps Magnet
March 18, 2010

Incremental and consistent improvements can lead to great victories. That’s what I wrote on my personal blog moments ago. Here is a list of recent improvements we made to PlannerX.

Bookmarklet works in IE8

We announced PlannerX bookmarklet last week. The bookmarklet lets you open PlannerX right in your Basecamp page. This makes updating your plans super quick and easy. We had a small issue that prevented it from working in IE8 (thanks Stephanie for reporting it!). We fixed that and even added a visual guide about setting up the bookmarklet with IE8. Enjoy!

PlannerX Bookmarklet in IE8

Login problems solved

Few customers mentioned they could not login to PlannerX despite making sure everything was setup correctly – username, password, URL, API access – everything. This was a puzzling problem, but we could solve it in minutes once we got access to the problematic account. It was actually our mistake. We forgot to handle dashes in Basecamp sub domains in a recent upgrade. It’s now fixed and working fine.

Easier login form

While we were on the login functionality, we also made a small usability improvement to the login form. You now don’t have to enter your full Basecamp URL. Just enter the initial company name / sub-domain part. .basecampq.com is added already. This will even make it easier for people to understand what they need to enter in that field! Here’s how the revised login form looks.

More usable login screen for PlannerX

More usable login screen for PlannerX

Bug with new task saving solved

I am glad not many customers noticed this 😉 We had a jarring bug that wouldn’t save a new task if both the milestone and todo list were also freshly created. It was another quick fix, but a significant one!

How do all these small improvements measure up?

Here’s what Ben Thomas, a PlannerX customer had to say:

WAHOO!

Fantastic response.
Thank you ever so much. Wonderful.
That is brilliant. Thank you.

Ben

Makes my day!

Tags: API, basecamp, bookmarklet, bugs, continuous improvement, Internet Explorer 8, kaizen, Login, PlannerX
← PlannerX gets a bookmarklet – opens right on your Basecamp page (previous entry)
(next entry) Why haven’t you heard from us lately? →
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